Refund policy

RETURNS AND EXCHANGE POLICY

True Warrior will gladly accept returns or exchanges of new, unworn, unwashed, and unaltered merchandise with all internal garment tags intact with your original receipt within thirty (30) days of the date of the Shipment Confirmation or personal delivery unless a longer period of time is specified in writing at the time of purchase, Order Confirmation, or Shipment Confirmation. 

If you wish to receive a refund you can contact De Silva Team office to office@desilvatkd.com You should send the product in the same package received by following the directions contained in the section regarding "RETURNS". However, you will be responsible for the cost of returning the product to us.

If you wish to exchange a product, provided you have the receipt, you may do so in person, at any of our DeSilva Taekwondo Academies within thirty (30) days of the date of the Shipment Confirmation, unless a longer period of time is specified in writing at the time of purchase, Order Confirmation, or Shipment Confirmation. You may also request an exchange online if you made the purchase as a Registered User. You will have fourteen (14) from the date you request the exchange to return the original item(s). If you do not return the original item within 14 days, you will be charged the amount using the original payment method. 

Returns of defective products

In circumstances where you consider that the product does not conform to your order, you should promptly contact us by email to info@forwarriorsonly.com with details of the product and a description of the defect.

You may return the product to us in person at any De Silva Taekwondo Academies. Upon receipt of the returned product, we will fully examine it and notify you of your right to a replacement or refund (if any) via email within a reasonable period of time. We aim to process the refund or replacement as soon as possible and, in any case, within thirty (30) days of the date we confirmed to you via email that you are entitled to a refund or replacement for the non-conforming product.

If any defect exists, defective products will be refunded in full, including a refund of the delivery charges (if any) and any reasonable costs incurred by you in returning the product. We will always refund any money using the method used to make payment provided the same is available. If not we will issue merchandise credit.